Agent Turnover

Why Turnover Happens

 

CallMe! recognizes that turnover happens in call centers for a variety of reasons. In order to attack your attrition and attrition related costs, call center management must take a holistic view. We believe turnover can be greatly reduced by identifying root causes and attacking them head on. It is important to keep in mind:

  • Employee turnover is caused by a mix of internal and external factors.
  • There is no one silver bullet to lower attrition. Instead, we need a blended approach that addresses gaps in internal and external areas.
  • Each organization is unique. It is important to identify the root causes of turnover within a call center and address them directly.
  • Importantly, CallMe! utilizes a completely Self-Funding model in pricing our services. Learn more about our Self-Funding model here.

 

Our Approach

 

CallMe! takes a systematic 4-Step Approach to addressing call center agent attrition designed to ensure quick and lasting results. CallMe! collaborates with our clients to uncover the true costs of turnover. From there, our proprietary approach diagnoses the root causes of turnover and evaluates the impact of solutions that will have the most meaningful impact with the highest ROI. Finally, we work with our client to act on the data-driven analysis, implementing the best programs or solutions.

Interested in learning more about the the causes of attrition and how we can help? Email us for more information.